You are welcome to return anything that was ordered from www.thesyn.cc within 60 days of purchase — both new and sale items. Please send back your unwanted items for a refund, and place a new order for the correct product.
> Click here to enter the SYN Returns Portal
Return
Return your SYN items within 60 days of purchase for a credit or refund.
Please return your item in the original packaging with their tags. Please note, all items for return must be both unworn and unwashed and in a re-sellable condition. Any non-faulty items that are not in a condition suitable for resale (i.e. washed, soiled, or damaged), will not be refunded and be sent back to you. Customized products cannot be returned.
We cannot take responsibility for items damaged or lost in the return transit, we would recommend you to purchase insurance with your parcel carrier.
Exchange
Unfortunately, a direct exchange is not possible. If you would like to exchange an item, please return it for a refund or credit and place a new order for the correct item.
Warranty
SYN Global Cycling Club has a 12-month Warranty period from the date of receipt. Warranty goods claims do not cover wear & tear.
Shipping
Returning products to us is at your own expense. In some cases you are granted a Free Return:
- If your selected refund option is a SYN Online Store Voucher, to the value of the returning item and to be used at www.thesyn.cc only.
- You received the wrong item, or the item was damaged during shipping, or in cases of Warranty.
Where to register my Return?
You can manage your own returns using our returns portal >